Terms & Conditions

FITT. Terms & Conditions

By booking and attending classes at FITT., you agree to the following Terms & Conditions. These policies are in place to ensure fairness, consistency, safety, and the best possible experience for all clients.

Women’s-Only Studio Policy

FITT. is a women’s-only wellness and fitness studio. By creating an account, booking, and attending classes, you confirm that you meet the eligibility requirements to participate in our women’s-only services.

We reserve the right to refuse entry, cancel bookings, or terminate memberships where this policy is not adhered to. Any bookings made in breach of this policy may be cancelled without refund.

By purchasing a membership or class package with Fitt., you acknowledge and agree to our Gender Admission Policy. This policy outlines the eligibility criteria for accessing our women-only studio and is available to view in full here. Please ensure you have read and understood the policy before completing your booking.

Class Bookings

All classes must be booked in advance via our booking platform. Bookings operate on a 14-day rolling window, allowing you to reserve classes up to 14 days before the scheduled start time.

Bookings are subject to availability and are only confirmed once payment or a valid class credit has been successfully applied to your account.

Cancellation Policy

We operate a strict 24-hour cancellation policy.

If you are unable to attend a class, you must cancel or reschedule your booking at least 24 hours before the class start time. Cancellations made outside of this window will allow your class credit to be returned to your account for future use.

Cancellations made within 24 hours of the class start time, or failure to attend a booked class, will result in the loss of the class credit used for that booking. Each class is valued at one credit, which will not be refunded or reinstated.

By making a booking, you acknowledge and accept this policy.

Late Arrivals

To protect the flow, safety, and quality of each class, clients arriving more than 5 minutes after the scheduled start time may not be permitted entry.

In these circumstances, the booking will be treated as a late cancellation and the class credit will be forfeited.

Waitlist

If a class is fully booked, you may join the waitlist.

Should a space become available, you will automatically be added to the class and notified. Once added from the waitlist, the standard 24-hour cancellation policy applies. It is your responsibility to monitor and manage your bookings accordingly.

Memberships & Class Packs

All memberships and class packs are:

  • Non-transferable

  • Non-refundable

  • For personal use only

  • Subject to their stated validity period

Expiry dates are strictly enforced. Extensions are not guaranteed and will only be granted under exceptional circumstances at the sole discretion of FITT.

Where applicable, memberships operate on an automatic recurring basis and will renew each billing cycle unless cancelled before the renewal date.

Refund Policy

All purchases are final and non-refundable.

This includes memberships, class packs, workshops, events, retail purchases, and any unused class credits.

Guest Passes

Certain memberships may include guest pass benefits.

Guest passes must be used in accordance with the terms of the relevant membership and remain subject to class availability. All guests must create an account, complete the required waiver, and provide any necessary health information before attending.

Unless expressly permitted through a membership benefit, bookings cannot be made on behalf of another person.

Studio Etiquette

To maintain a safe, welcoming, and high-quality studio environment, all clients are expected to:

  • Arrive on time

  • Wear grip socks where required

  • Keep mobile phones on silent

  • Respect fellow clients and instructors

  • Follow all instructor guidance and safety instructions

FITT. reserves the right to refuse entry or remove any participant from a class where behaviour is deemed unsafe, disruptive, inappropriate, or contrary to the studio’s values.

Health & Safety

By attending classes at FITT., you confirm that:

  • You are physically fit and able to participate in exercise.

  • You have completed all required waivers and health questionnaires honestly and accurately.

  • You will inform your instructor of any injuries, medical conditions, pregnancy, or limitations prior to participating.

  • You understand that participation is undertaken at your own risk.

If you have any concerns regarding your suitability for exercise, you should seek advice from a qualified medical professional before attending.

Personal Belongings

FITT. accepts no responsibility for lost, stolen, or damaged personal belongings brought into the studio.

Class Changes & Cancellations

Classes, instructors, schedules, and studio facilities may be amended, substituted, or cancelled where necessary.

Where possible, clients will be notified in advance.

Photography & Videography

From time to time, photography and video content may be captured within the studio for marketing, promotional, and social media purposes.

If you do not wish to appear in any photographs or recordings, please notify a member of the FITT. team before your class begins.

Limitation of Liability

Participation in classes, workshops, events, and use of studio facilities is undertaken entirely at your own risk.

To the fullest extent permitted by law, FITT. shall not be liable for any injury, loss, damage, costs, or expenses arising from participation in any activity, except where such liability cannot legally be excluded.

Contact Information

FITT.
2 Plummer Street
Newcastle upon Tyne
NE4 7AB

Email: hello@fitt-ne.co.uk